FAQ

Shopping Policies and Shipping Information

Shipping Policies:

At Shop Tea Time, we want to ensure a seamless shopping experience for our valued customers. Please take a moment to review our shipping and returns policies.

Shipping Information:

• Expected Shipping Times: We aim to process and ship your order as quickly as possible. Our standard shipping times are as follows:

  • Domestic (Within USA): 5-7 business days 
  • International (Outside USA): 10-12 business days 

• Order Processing Times: Orders are typically processed within 2-3 business days. Please note that during peak seasons or special promotions, processing times may vary, but we will do our best to keep you informed.

• Shipping Notification: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. If you do not receive this email within 48 hours, please check your spam folder or contact our customer support via email at info@shopteatime.com. 

Returns, Exchanges, and Cancellations:

• Return Policy: If for any reason you are not completely satisfied with your purchase, we accept returns within 7 days of receiving your order. Please make sure the item is in its original condition, unused, and in its original packaging.

• Initiating a Return: To initiate a return, please email us at info@shopteatime.com. Our team will guide you through the process and provide you with a return authorization if applicable.

• Processing Timeline: We strive to process returns within 2-3 business days of receiving the returned item. Refunds will be issued to the original payment method used during the purchase.

• Return Shipping: Customers will provide the shipping costs for returns.

• Order Cancellation: We aim to minimize over-production by communicating directly with our factories as orders come in. To help us achieve this goal, please note that you have a 24-hour window to cancel your order after it is placed.

  If you wish to cancel your order, please do so within the first 24 hours. After this period, we cannot guarantee cancellations as production may have already begun.

  Thank you for your understanding and support in our efforts to produce responsibly.

Important Note: If you have any questions or concerns regarding our policies, please don't hesitate to contact us via our contact form or by sending us an email at info@shopteatime.com.